Terms of service

These Terms of Service govern your access to and use of santacruzbicyclesa.shop, including purchases made through our online store.

Throughout these Terms, "we", "us" and "our" refer to santacruzbicyclesa.shop.

"You" and "your" refer to the person accessing the website or purchasing products through it.

By using our website or placing an order, you agree to these Terms to the extent permitted by applicable law.

1. General Conditions

You may use our website only for lawful purposes.

You must not use the website in a manner that:

• violates applicable law;
• infringes intellectual property rights;
• introduces malicious software;
• attempts to compromise website security;
• interferes with website operation;
• facilitates fraud;
• impersonates another person; or
• uses automated systems in an abusive manner.

We reserve the right to restrict access where reasonably necessary to protect our website, customers or legal rights.

2. Online Store

Our website is operated using Shopify ecommerce technology.

Products displayed on our website are offered subject to availability and these Terms.

We may update the products, descriptions, prices or availability displayed on the website from time to time.

3. Eligibility to Purchase

By placing an order, you confirm that:

• you are legally capable of entering the transaction;
• the information you provide is accurate;
• you are authorised to use the payment method submitted; and
• your purchase is lawful.

If you are under the age required to enter a binding purchasing contract independently, you should obtain appropriate permission from a parent or legal guardian.

4. Product Information

We make reasonable efforts to display product descriptions and images accurately.

However, actual appearance may vary due to:

• screen settings;
• lighting;
• photography;
• manufacturing tolerances; or
• product updates.

Minor variations that do not constitute non-conformity under applicable law may occur.

Nothing in this section affects your statutory rights regarding goods that are faulty or materially not as described.

5. Prices

Prices displayed on the website apply at the time shown, subject to correction of obvious errors.

We reserve the right to change prices before an order is accepted.

Any applicable amount payable will be displayed during checkout before the customer completes the purchase.

6. Orders

Submitting an order constitutes an offer to purchase the products included in that order.

Receipt of an automated order acknowledgement does not necessarily mean that the order has been finally accepted.

We may reject or cancel an order where reasonably necessary, including where:

• a product is unavailable;
• payment cannot be authorised;
• information provided appears materially incorrect;
• fraud or misuse is reasonably suspected;
• an obvious pricing error has occurred; or
• fulfilling the order would be unlawful.

Where we cancel an order after payment has been received, the relevant payment will be refunded in accordance with applicable requirements.

7. Payment

Customers must provide a valid payment method accepted through our checkout.

Payment processing may be carried out by third-party payment providers.

We do not guarantee that every payment method will be available at all times.

8. Shipping

All orders are eligible for free standard shipping under our current Shipping Policy.

Our estimated standard delivery timeframe is 15–20 days, subject to the circumstances described in the Shipping Policy.

Delivery estimates are not intended to remove any rights available under applicable consumer law.

9. Delivery Information

Customers are responsible for providing an accurate and complete delivery address.

If you discover an address error after placing an order, contact:

info@santacruzbicyclesa.shop

We will attempt to assist where reasonably possible, but an address may not be changeable after fulfilment or dispatch has begun.

10. Risk and Ownership

Risk in goods transfers in accordance with applicable consumer law.

Where you are a consumer and we arrange delivery, risk generally does not transfer merely because the goods have been handed to our carrier; applicable consumer rules governing physical possession will apply.

Ownership may remain with us until full payment has been received.

11. Cancellation

Eligible UK consumers purchasing at a distance generally have statutory cancellation rights for many products.

Details are provided in our Return and Refund Policy.

UK Government guidance confirms a 14-day cancellation period for many distance purchases following delivery, subject to exceptions.

12. Returns and Refunds

Returns and refunds are governed by our Return and Refund Policy and applicable law.

Nothing in these Terms is intended to exclude mandatory rights available under the Consumer Rights Act 2015 or other applicable UK consumer legislation.

13. Faulty Goods

Consumers may have statutory remedies where goods are:

• faulty;
• not of satisfactory quality;
• not fit for an applicable purpose;
• materially not as described; or
• otherwise non-conforming.

Applicable remedies may include rejection, refund, repair, replacement or price reduction depending on the circumstances.

14. Promotions

Promotions, discount codes and special offers may be subject to additional conditions.

Unless otherwise stated:

• promotions cannot necessarily be combined;
• discounts have no cash value;
• promotional offers may be changed or withdrawn before an order is placed; and
• misuse may result in cancellation of the promotional benefit.

Existing contractual and statutory rights are unaffected.

15. Website Accuracy

We endeavour to keep website information accurate, but occasional errors may occur.

We may correct typographical, pricing, product, availability or other errors.

Where an error materially affects an order already placed, we will handle the matter fairly and in accordance with applicable law.

16. Intellectual Property

Unless otherwise stated, content made available through santacruzbicyclesa.shop is protected by applicable intellectual property laws.

You may use the website for personal, non-commercial shopping purposes.

You must not reproduce, republish, distribute, commercially exploit, scrape or systematically copy protected website content without authorisation, except where permitted by law.

Third-party trademarks and intellectual property appearing on the website remain the property of their respective owners.

No use of a third-party name or mark should be interpreted as establishing an affiliation, sponsorship or endorsement unless expressly stated.

17. User Content

If you submit reviews, comments or other content, you must not knowingly submit:

• unlawful content;
• defamatory content;
• fraudulent information;
• malicious code;
• content infringing another person's rights; or
• confidential information you are not authorised to disclose.

Where legally permitted, we may remove inappropriate content.

18. Prohibited Uses

You must not use santacruzbicyclesa.shop:

• for criminal activity;
• to facilitate fraud;
• to distribute malware;
• to attack website infrastructure;
• to obtain unauthorised access;
• to harvest personal information unlawfully;
• to infringe intellectual property;
• to transmit unlawful communications; or
• to interfere with another user's ability to use the website.

19. Third-Party Services

Our website may integrate with services provided by third parties, including:

• Shopify;
• payment providers;
• shipping providers;
• analytics providers; and
• other technology providers.

Third-party services may be governed by their own terms and privacy policies.

20. Third-Party Links

Our website may contain links to third-party websites.

We do not control independent third-party websites and are not responsible for their content or practices.

You access third-party services at your own discretion.

21. Availability of the Website

We do not guarantee uninterrupted or error-free website availability.

Access may occasionally be affected by:

• maintenance;
• hosting problems;
• network interruptions;
• cybersecurity incidents;
• technical faults;
• third-party failures; or
• events beyond our reasonable control.

We may modify or discontinue website functions where reasonably necessary.

22. Disclaimer

Nothing in these Terms excludes guarantees, representations or obligations that cannot legally be excluded.

To the extent legally permitted, we do not guarantee that the website will always operate without interruption or technical error.

Product-related statutory consumer rights remain unaffected.

23. Limitation of Liability

Nothing in these Terms excludes or limits liability where doing so would be unlawful.

In particular, nothing is intended to exclude or restrict liability for:

• death or personal injury caused by negligence where exclusion is prohibited;
• fraud or fraudulent misrepresentation;
• deliberate unlawful conduct; or
• mandatory consumer rights that cannot legally be excluded.

Where permitted by law, we are not responsible for losses that were not reasonably foreseeable consequences of a breach.

If you are purchasing as a consumer, these Terms do not exclude legal remedies available to you under mandatory consumer law.

24. Force Majeure

We will not be responsible for delay or failure caused by circumstances outside our reasonable control to the extent permitted by law.

Examples may include:

• severe weather;
• natural disasters;
• transportation disruption;
• industrial action;
• governmental restrictions;
• war or civil disturbance;
• major telecommunications failures;
• carrier disruption; or
• other events reasonably outside our control.

This provision does not remove rights that consumers have when statutory delivery requirements are not met.

25. Indemnification

Where you use the website in a commercial capacity and to the extent permitted by law, you may be responsible for losses arising directly from your unlawful misuse of the website or infringement of third-party rights.

This provision does not impose an unfair indemnification obligation on consumers or reduce statutory consumer protections.

26. Severability

If a provision of these Terms is found invalid, unlawful or unenforceable, the remaining provisions will continue to apply to the extent legally possible.

27. No Waiver

If we do not immediately enforce a provision of these Terms, this does not necessarily mean that we have waived the right to enforce it later.

28. Entire Agreement

These Terms, together with applicable policies referenced on our website, form the contractual framework governing use of our store and purchases, subject to mandatory rights imposed by law.

29. Changes to These Terms

We may amend these Terms from time to time.

Changes will apply prospectively unless applicable law permits otherwise.

The latest Terms will be published on santacruzbicyclesa.shop together with the revision date.

30. Governing Law and Consumer Rights

These Terms are intended to operate in accordance with applicable UK law.

Where the laws of England and Wales apply to the contract, those laws govern these Terms, but nothing in this provision deprives consumers in Scotland, Northern Ireland or elsewhere of mandatory protections applicable to them.

Consumers retain any mandatory jurisdictional rights available under applicable law.

31. Contact

Questions concerning these Terms may be sent to:

santacruzbicyclesa.shop
Email: info@santacruzbicyclesa.shop